Shipping Information

SHIPPING INFORMATION

We expertly select and care for your order so that it arrives to you in pristine condition.
We’re dedicated to giving you the same great service that you receive when shopping in our stores. To have an order shipped, simply shop online at www.citarella.com or call us at 212-874-0383 in Manhattan, 631-283-6600 in the Hamptons, or 203-861-6900 in Greenwich, CT.

Click here for information about local delivery or in-store pick-up, instead.


OFFICE HOURS*

  • Monday - Saturday from 8:00 AM to 8:00 PM (EST).
  • Sunday - from 9:00 AM to 6:00 PM (EST).

*For questions or to place a phone order, please call during the hours listed above. Online ordering available 24 hours.

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PAYMENT METHODS

  • We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. All prices are exclusive of sales tax.

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WEB OR PHONE ORDERS

PROCESSING AND FULFILLMENT

    • If an order is received by 4 PM Monday through Wednesday, it will be processed and shipped within 24 hours. Therefore, an order placed by 4 PM Monday through Wednesday will arrive TWO days after it is placed. Click here for information about local delivery or in-store pick-up, instead.
    • If an order is received after 4 PM, it will be considered part of the next day’s orders.
    • If an order is received by 4 PM on a Thursday, Friday, Saturday or Sunday, you will receive it by Tuesday of the following week. You will also have the option to choose a Saturday delivery for an extra charge.
    • We ship all perishable items via Fed Ex Priority Overnight to arrive by 10:30 AM. Someone must be present to sign for the order. Perishable products must be refrigerated upon arrival to maintain their quality and freshness.
    • We need 24 HOURS from receipt of your order to process and fulfill it. You may place an order anytime, up to one week before your desired delivery date.

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DELIVERY, SHIPPING & HANDLING

Due to the perishable nature of our products, all orders require signature upon delivery. Items should be unpacked and refrigerated immediately upon arrival. We cannot ship to P.O. Boxes, A.P.O./F.P.O.’s, or outside of the continental United States.


To maintain freshness and quality, any order that includes a perishable item must be shipped priority overnight. Perishable orders are shipped via Federal Express Priority Overnight. Non-perishable items are shipped FEDEX Ground or FEDEX Express Saver. Click here for information about local delivery or in-store pick-up, instead.

For nationwide shipments, we use polystyrene boxes and ice packs to insulate perishable products; this maintains the quality and integrity of your products. Your food will arrive fresh; to keep it fresh, we suggest immediately refrigerating or freezing all perishable items. For more information about recycling, you can visit http://www.epa.gov/recycle/recycling-basics. In NYC, you can get more specific information at http://www.grownyc.org/recycling/faq.

Saturday delivery is available on all orders placed through Thursday, for an additional FedEx charge.

Priority overnight and Saturday delivery service are not available to customers in “remote” locations. For purposes of this Agreement, the term “remote” locations are defined as locations outside of Federal Express’ Priority Delivery areas. If your order destination may be in a remote location, call Federal Express (800-GO-FEDEX) or go to www.fedex.com to verify service availability. Due to being in a remote area, your delivery may arrive by 4:30 PM.

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SHIPPING CHARGES AND PAYMENT

CHARGES & FEES

  • Shipping charges are determined by weight of order (including all ice packs needed to maintain freshness) and size of box. This charge is determined by the shipping company. Click here for information about local delivery or in-store pick-up, instead.
  • Most perishable items are sold by the weight. We estimate the total of your order and make sure you pay only for what is sent. We change you for the actual weight of products, after carefully preparing and packaging your order for shipment.
  • Upon submission of your order, we will request a pre-authorization from your credit card company to allow for weight fluctuations. However, we do not actually charge your credit card until the order is shipped. You will only be charged the actual, final amount after we hand-prepare, weigh, and finalize your order. When checking your statement, there will only be one charge, reflecting the actual dollar amount of your order.
  • All orders will require 24 hours from receipt date to be processed and shipped.
  • Orders placed after 4pm will be processed the following business day.
  • Items ordered after Thursday, and Priority Overnight orders received on Thursday are shipped the following Monday to arrive on Tuesday.
  • All shipping costs are based on actual weight and dimension of box.
  • There is an additional $25.00 fee for Priority Overnight Saturday Delivery.
  • All prices are exclusive of sales tax.
  • There will be a sales tax charge of 8.875% on all taxable items, such as housewares, baskets, and accessories when available.
  • All prices set forth herein or on the Websites are subject to change without notice.
  • Items ordered together may arrive in separate boxes.

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RETURNS

We want to make sure that our customers receive the freshest and highest quality foods. If you are at all dissatisfied with your order, please contact us as soon as possible at help@citarella.com. Please hold on to your order and don’t discard any items until we’ve contacted you. It would be very helpful if you would take photos of packaging and product so that we may better serve you.

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DELAYS / SUBSTITUTIONS

If we are temporarily out of stock on a particular item, we will substitute a similar product of equal or greater value to meet your requested delivery date. In compliance with the terms of our Privacy Policy, we will use commercially reasonable efforts to contact you by e-mail or phone if there are any backorders or problems with your order, so please make sure to provide us with accurate contact information.

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LIMITATION OF LIABILITY

Except with respect to payment obligations, Citarella will not be liable for, or will not be considered to be in breach of this Agreement on account of, any delay or failure to perform as required by this Agreement as a result of any causes or conditions that are beyond our reasonable control and that we are unable to overcome through the exercise of commercially reasonable diligence. If any force majeure event occurs (which shall include, without limitation, acts of God, telecommunications, Internet or network failure, results of vandalism or computer hacking, fire, explosion, storm or other natural occurrences, any conflicting order, direction, action or request of the United States government (including, without limitation, state and local governments) or of any regulatory department, agency, commission, court, bureau, corporation or other instrumentality, or of any civil of military authority, national emergencies, insurrections, riots, wars, strikes, lockouts, work stoppages or other such labor difficulties), we will use commercially reasonable efforts to minimize the impact of such event. Notwithstanding the foregoing, Citarella’s obligations to one another shall be excused and/or postponed during and only for the duration of the applicable force majeure event and shall resume as soon as practicable after the force majeure event has ended. Citarella is not liable for loss, damage, or delay caused by events we cannot control, including acts of God, perils of the air, weather conditions, or if there is no one available to accept the package. If the package that you are shipping is perishable, please make sure that the recipient will be home to receive it.

The contents of the Websites are protected by copyright and trademark laws and are the property of Citarella.

The law of the State of New York applies to all transactions originating from the Websites. The customer agrees that in the event any action that arises out of or relates to the transaction of business through this site will be filed only in the state or federal courts located in New York County, New York. And the customer hereby submits to the exclusive personal jurisdiction of such courts for the purpose of litigating such action.

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CONTACT US at HELP@CITARELLA.COM

E-mail Customer Service for store experience, product questions, general feedback / inquiries, and Citarella House Account questions or call 212-874-0383.

You can also contact us via the address below:

Citarella, Inc.
2135 Broadway
New York, NY 10023A
Attn: Citarella eCommerce Customer Service

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Copyright © 2015, Citarella Operating, LLC. All Rights Reserved.