LAST UPDATED: JULY 29, 2015
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INFORMATION WE COLLECT
We collect personally identifiable information from you when you:
Personally identifiable information is information that identifies you specifically. The personally identifiable information we collect may include contact and payment information like your name, email and physical addresses, telephone numbers, date of birth and credit and debit card numbers. When you ask us to ship or deliver an order, we may collect personally identifiable information you provide us such as the name, address, applicable store location, and telephone number of recipients. We may collect your Social Security Number and other financial information where required for certain transactions, such as when providing house account credit services. We strive to limit the amount of personally identifiable information collected to support the intended purpose of the collection. However, in the event that you provide us with your Social Security Number or other financial information, we may use that information to determine your financial situation in connection with the extension of a house account by us or our related entities and by sharing such information with consumer reporting agencies, consumer credit bureaus or for any other lawful purposes. We may receive personally identifiable information about you from other sources as well. Examples of these sources are entities that can help us correct our records, improve the quality or personalization of our service to you, provide demographic data, and help prevent or detect fraud. In addition, we may collect information from consumer reporting agencies, affiliates, or other service providers if you apply for credit. We also receive and store certain types of information when you interact with our Websites, e-mails, and online advertising. Our purpose is to allow the Websites to work correctly, to evaluate use of the Websites and to support Website analytics and marketing campaigns.
We may also collect technical information such as your internet protocol address, your computer’s operating system (e.g., Windows or Mac OS) and browser type (e.g., Google Chrome, Internet Explorer), the address of a referring website, if any, and the path you take through our web pages. We reserve the right to use your internet protocol address to help diagnose problems with our server, and to administer the Websites. Your internet protocol address may be used to gather broad and specific demographic information as well as for validation purposes. We may use “cookies” to recognize you as you use or return to our Websites. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or e-mail may save to your browser and store on your hard drive. Cookies are text files that we place in your computer's browser to store your preferences. To find out more about cookies, please visit www.cookiecentral.com. Even in the case where a user rejects a cookie, he or she may still use the Websites. We may also use web beacons. Web beacons allow us to know if a certain page was visited, an e-mail was opened, or if ad banners on our Websites and other sites were effective. Web beacons utilize certain tracking software to capture your domain name address (the address of your Internet service provider) for purposes of tracking statistics at our Websites. The capture of your domain name is a common practice among websites for measuring the number of hits, pages visited, and length of user session. We use this information to measure the effectiveness of the applicable Website offerings in order to service you better. We operate cameras in our stores for security and operational purposes, such as to measure traffic patterns. Except for security purposes, we do not use these cameras to identify you personally .
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HOW WE USE AND/OR SHARE YOUR INFORMATION
We do not sell or rent your personal information to third parties. We use your information to provide requested products and services and to support core business functions. These include fulfillment, internal business processes, marketing, authentication and fraud prevention, and public safety and legal functions. Examples of this usage are as follows: (i) To fulfill your requests for products and services and communicate with you about those requests; (ii) To register and service your account; (iii) To administer surveys, sweepstakes, contests, and promotions; (iv) To provide customer service and alert you to product information; (v) To help us improve and customize our product and service offerings, Websites, and advertising; (vi) To send you information about our products, services and promotions; (vii) To protect the security or integrity of our Websites and our business; and (viii) To analyze your requests for credit granting and approval. To accomplish these purposes, we may combine personal and non-personal information we collect online with offline information, including information from third parties. We may also share your information within our family of corporate affiliates, to accomplish these and our affiliates’ purposes. We may share your personal information, whether you are a current or former customer, under limited circumstances. We may share information about you with service providers or suppliers that help with our business operations. Examples are shipping vendors, third party lending institutions, credit card processors, billing services, and companies that help us improve our product and service offerings and our Websites. We require these service providers and suppliers to keep the information secure. We also prohibit them from using your information for any purposes other than those requested by us. If you apply for a Citarella house account, we may share your information with the financial institutions that we partner with. Our partners may only use the information you give to us to extend you credit on a house account. We may share your information in other special circumstances. We reserve the right to release current or past user or customer information and personally identifiable information in the event that we believe that the Websites have been used in violation of the Website Terms and Conditions or to commit unlawful acts; if the information is subpoenaed; or if Citarella or its related entities and/or subsidiaries is sold or acquired. Moreover, you hereby consent to disclosure of any record or communication to any third party when we, in our sole discretion, determine the disclosure to be appropriate including, without limitation, sharing your e-mail address with other third parties for suppression purposes in compliance with the CAN-SPAM Act of 2003, as amended from time to time. We also reserve the right to release current or past user or customer and personally identifiable information in situations where we believe in good faith that the law requires it, or that the sharing is necessary to protect the safety, property, or other rights of Citarella, our customers, our associates, or any other person. Examples include protecting the health or safety of customers, or addressing crimes committed on Citarella property. Data from in-store security cameras may also be provided to law enforcement upon written request. We may share aggregate and statistical data that does not identify you personally. We may do this for research and marketing purposes, for instance to describe our services to prospective partners or advertisers, and for other lawful purposes. You agree that by submitting your e-mail address at the Websites you may receive email marketing from us (including other Citarella properties) and our third party advertisers. In addition, you agree that such act constitutes a purchase, an inquiry and/or an application for purposes of the Amended Telemarketing Sales Rule, 16 CFR §310 et seq. (the “ATSR”). With respect to the ATSR, and notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, we or our designee retain the right and you hereby expressly authorize us and/or our designee to contact you in accordance with the terms of the ATSR. Moreover, by registering with, or requesting information from us or another third party advertiser at or through the Websites, such action shall constitute a purchase, an inquiry and/or an application with the respective affiliated third party advertiser for purposes of their compliance with the ATSR and you may be contacted via e-mail, instant messaging, text messaging, direct mail and/or telemarketing by such third party advertiser in accordance with the terms of the ATSR.
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HOW WE USE AND/OR SHARE FINANCIAL INFORMATION
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THIRD PARTY LINKS
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We want to communicate with you in ways you want to hear from us. Examples are newsletters , special offers, email blasts, surveys and new product announcements. We use an opt-in standard for phone and text messages. We also use an opt-in standard for sharing personally identifiable information with third parties for marketing purposes. Opt-in means we will only conduct the activity with your express consent. We use an opt-out standard for all other communications. Opt-out means we will conduct the activity unless you tell us not to. You can provide us your marketing preferences by contacting the privacy department as described in the “Contact Us” section below. If you contact us by e-mail or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to e-mail and 4-6 weeks for other requests. You can also change your mind about your marketing preferences. To do so, you can contact us as described in the “Contact Us” section below. Please be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds. You may exercise choices related to our online operations and advertising. For instance, you can choose to browse our Websites without accepting cookies. Please know that cookies allow us to recognize you from page to page, and they support your transactions with us. Without cookies enabled, you will still be able to browse our Websites, but will not be able to complete a purchase or take advantage of certain website features. You may also opt-out of certain online advertising called interest-based advertising. Interest-based ads are ads that are served to you based on your browsing behavior. The goal is to show you ads more tailored to your interests. We may use how you browse and shop in order to show you advertisements on our Websites that are more relevant to your interests . As an example, if you browse for “fish” with us or other sites, we may show you ads for “fish” as you browse our Websites. Advertisements may relate to Citarella, our affiliated entities or our advertising partners. We do not share personal data about you with advertising partners to place an ad for them. We only retain data related to the ads for legitimate business purposes. In addition, we reserve the right to belong to advertising networks that may use your browsing history across participating websites to show you interest-based advertisements on those websites. You may see ads for Citarella on participating websites based on how you browse our website and those sites. We do not allow the network provider to provide your browsing behavior on our Websites to other websites. You may opt-out of either interest-based advertising on Citarella.com or interest-based advertising on other sites by contacting us as described in the “Contact Us” section below. Other websites you visit may offer their own opt-out methods as well. If you do opt-out of interest-based advertisements, you may still see advertisements on websites you visit, just not ads based on your browsing behavior.
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SOCIAL MEDIA WIDGETS
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HOW TO ACCESS AND UPDATE YOUR INFORMATION
We take reasonable steps to keep your personal information accurate and complete, so we can treat your information properly and effectively under this policy. You can access or update your information, including contact or account information if you have created an account on one of our Websites by logging into your account. Once you do, you will be able to enter and update your own contact information and payment information, as well as contact information for recipients you have designated
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HOW WE SECURE YOUR INFORMATION
Securing your information is a company priority. Whether you are shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information. When we do have to collect your most private personal information, such as Social Security Numbers, we will protect its confidentiality, prohibit its unlawful disclosure. When our registration/application process asks users to enter sensitive information (such as your Social Security Number, etc.), and when we store and transmit such sensitive information, that information is encrypted and is protected with SSL encryption software. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. However, no method of security is 100% effective and we cannot be responsible for the actions of those who may gain unauthorized access to your personal information. Citarella makes no warranties, express, implied or otherwise as to the ultimate effectiveness of these reasonable and appropriate safeguards. All collected information is stored in a technically and physically secure environment. When we ask users to enter sensitive information (such as credit card information, Social Security Numbers, etc.), and when we store and transmit such sensitive information, that information is encrypted and is protected with SSL encryption software. Once we receive your transmission, we make reasonable efforts to ensure its security on our systems. Access to this information is strictly limited, and not accessible to the public. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example a credit specialist or a customer service representative) are granted access to personal information. Our employees are dedicated to ensuring the security and privacy of all user information. Employees not adhering to our firm policies are subject to disciplinary action. In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures. Your account information is protected by the password you use to access your online account. Please keep this password confidential. If your browser is capable of SSL (and most are), your account information will be protected during transport across the Internet. We also protect the credit or debit card information we collect during transactions. We comply with industry standard requirements. These standards require safeguards for handling and securing customer information. These include using secure networks; encryption or other protection of cardholder data; physical and technical access controls; monitors and tests of security systems; and information security policies.
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We are committed to protecting the online privacy of minors. In order to protect children’s personal information, and to meet the standards of the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personally identifiable information from children under the age of 18 on Citarella websites without prior parental consent. Our Websites are general audience websites not geared towards children. In several areas of our Websites, such as when customers contact us via e-mail, create an account, or sign up for surveys or raffles, we may ask for birth year information. We ask for this to help us ensure that children do not provide us personal information on the site. Please contact us at the e-mail or postal address provided in the “Contact Us” section of this policy if you believe we may have collected information from your child and we will work to delete it.
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ELECTRONIC SIGNATURES AND ELECTRONIC RECORDS
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E-mail Customer Service at firstname.lastname@example.org for store experience, product questions and general feedbackquestions.
E-mail Customer Service at email@example.com for all Citarella financed account credit questions or call 212-874-0383.
You can also contact us via the address below:
New York, NY 10023
Copyright © 2015, Citarella E-Commerce, LLC. All Rights Reserved.
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