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CUSTOMER SERVICE REPRESENTATIVE (Store Location in NYC)

This position is part of a high volume customer service department. Our ideal candidate will have strong computer skills. Customer Service Representatives must be able to handle busy phones, data entry, faxes, amongst other duties.  

  • Candidates must be able to deal with a high volume of phone calls on a daily basis (order taking, handling customer complaints, etc)

  • Candidates must have excellent communication skills; both verbal and written

  • Must be able to effectively convey and translate into writing customer phone orders and inquiries

  • Must be computer savvy; must be comfortable quickly navigating between computer applications i.e. Microsoft Office, MAS500, and various other programs

  • Must interact with various internal departments to facilitate customer requests

  • Must provide a superior level of customer service over the telephone and in writing

  • Must be able to multi-task in a high pressure environment

  • Responsible for data entry of customer inquiries via phones and faxes

  • Must follow-up with customers on open issues

  • Must be detailed oriented, organized, strong interpersonal and time management skills

  • Must be able to work within a team and individually

  • Must have a strong work ethic, be articulate, and have a positive and upbeat attitude

  • Previous grocery experience preferred

Candidates must be able to read, write, and speak English with proficiency. We are seeking candidates with exceptional customer skills. Weekends and holidays are required. The customer service department is open 7:30am-8pm Monday Saturday and 9am-6pm on Sundays.  Full-time associates must be available to work any and all shifts in-between those hours

Benefits: 
We offer competitive wages and training.  Full Medical, Dental, Prescription, Life & Disability, 401k, Paid Time-off (PTO), and Employee Discount for full-time associates.

Please apply clicking on the following link or selecting, copying, and pasting it into your web browser
https://home.eease.adp.com/recruit/?id=1941381

Employment at Citarella will be contingent upon your completion and evaluation of a drug screen and background check.

Citarella is an Equal Opportunity Employer and is committed to diversity in the workplace.

As one of New York City's most celebrated fine food stores, Citarella offers carefully selected gourmet products, from our full line of products that New Yorkers have consistently enjoyed.

 

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2006 Citarella, The Ultimate Gourmet Market. All rights reserved.
Last updated: February 19, 2013