PERSONAL SHOPPINGWe proudly offer you expert, courteous
Personal Shopping dedicated to
giving you the same great service that you receive when shopping in our
stores. Simply, place your order by calling
us at 212-874-0383 in Manhattan or 631-537-5990 in the Hamptons or online at
www.Citarella.com.
Our expert Personal Shoppers will help you
plan your meal and carefully shop
your order.
IN NEW YORK CITY
We make local deliveries to the following zip
codes:
10001
10002
10003
10004
10005
10006
10007
10009
10010
10011
10012 |
10013
10014
10016
10017
10018
10019
10020
10021
10022
10023
10024 |
10025
10026
10027
10028
10029
10030
10031*
10036
10038
10128
10069 |
|
We deliver to 10031*, but not
above 145th Street.
CHARGES & PAYMENT:
We accept Visa, Mastercard and American
Express. All prices are exclusive of sales tax.
For any phone or online order there is a $6.00 charge for local delivery and a $25.00 minimum
purchase for deliveries.
For orders shopped in-store, there is a $10.00 charge for local
delivery.
For orders with baskets there is a $15.00 charge for local delivery.
DELIVERY SCHEDULE:
Orders will be delivered 24 hours after the
order is processed. Orders are processed during regular office hours.
The office hours are:
Monday - Saturday
from 8:00 AM to 8:00 PM (EST).
Sunday from 9:00 AM to 6:00 PM (EST).
The delivery hours are
Monday — Saturday
10:00 AM to 6:00 PM (EST).
Sunday 10:00 AM to 4:00 PM (EST).
Orders received Friday will be delivered the
following Monday.
OUTSIDE NEW YORK CITY
Order Total: |
Non Perishable Charges
(FedEX Express Saver) |
|
0 to $20 |
$10.95 |
|
$20.01 to $40
|
$12.95 |
|
$40.01 to $60
|
$14.95 |
|
$60.01 to $120
|
$16.95 |
|
$120.01 to $150
|
$19.45 |
|
$150.01 to $200
|
$24.95 |
|
$200.01 to $300
|
$29.95 |
|
$300.01 and up
|
15% of order total |
|
Order Total: |
Perishable Charges
(FedEx Priority Overnight delivered by 10:30 AM in major FedEx Cities) |
|
0 to $20 |
$25 |
|
$20.01 to $40
|
$35 |
|
$40.01 to $60
|
$39 |
|
$60.01 to $120
|
$49 |
|
$120.01 to $150
|
$59 |
|
$150.01 to $200
|
$69 |
|
$200.01 to $300
|
$79 |
|
$300.01 and up
|
30% of order total
|
|
Additional Charges
(add to regular delivery charge)
|
|
Saturday Delivery
$25 |
|
Note:
Orders with baskets will have an extra charge of $10.00 added on to the shipping cost.
SHIPPING AND HANDLING:
If an order includes a perishable item, the
whole order has to be shipped priority overnight. Nonperishable items are shipped FedEX express saver. Perishable orders are shipped via Federal Express Priority Overnight (See
table above for prices). All perishables arrive in insulated polystyrene containers with
ice packs. For information on recycling containers, call the Recycling Hotline at
(800)944-8448.
All orders require a signature upon delivery.
We cannot ship to P.O. Boxes,
A.P.O./F.P.O.’s or outside of the continental United States.
Saturday delivery is available on all orders
placed through Thursday. Priority overnight and Saturday delivery service are not
available to customers in "remote" locations.
"Remote" locations are defined as
locations outside of Federal Express’ Priority Delivery areas. If your order
destination may be in a remote location, call Federal Express (800-GO FEDEX) to verify
service availability. Due to this, your delivery will arrive by 4:30 PM. We are not
responsible for perishable items delivered to remote areas.
CHARGES AND PAYMENT:
We accept Visa,
Mastercard and American Express. All shipping costs are based on total
purchase order. All prices are exclusive of sales tax. There will be an
additional sales tax charge of 8.875% on all taxable items, such as housewares, baskets and accessories.
Note:
- Prices are subject to
change without notice.
- There will be an
additional charge of 5% of the order total to orders over $100 to
cover the cost of insurance.
- Due to variation of
prices on seasonal items, charges for those items will not appear on
estimated purchase total.
- Orders placed after
business hours will be processed the following business day. All
orders will require 24 hours from receipt date to be processed and
shipped. Items ordered after Thursday, and Priority Overnight orders
received on Thursday are shipped the following Monday. Items ordered
together may arrive in separate boxes.
RETURNS:
If the product arrives damaged, please
contact us immediately. Save all boxes and packing materials and keep the product
refrigerated if appropriate.
DELAYS/SUBSTITUTIONS:
If we are temporarily out of stock on a
particular item, we reserve the right to substitute a similar product of equal or greater
value to meet your requested delivery date.
You will be informed by e-mail or phone if
there are any backorders or problems with your order, so please make sure to provide us
with contact information. Contact information will be used solely for shipping your order.
It will not be sold or distributed to any mailing lists.
LIMITATION OF LIABILITY:
Citarella is not liable
for loss, damage, or delay caused by events we cannot control, including
acts of God, perils of the air, weather conditions, or if there is no
one available to accept the package. If the package that you are
shipping is perishable, please make sure that the recipient will be
home to receive it.
The contents of this site
are protected by copyright and trademark laws and are the property of
Citarella.
The law of the State of
New York applies to all transactions originating from this site. The
user agrees that in the event any action that arises out of or relates
to the transaction of business through this site will be filed only in
the state or federal courts located in New York County, New York. And
the user hereby submits to the personal jurisdiction of such courts for
the purpose of litigating such action.
Call 212/874-0383 option 1
Monday to Friday 8:30 AM to 7:30 PM (EST).
Fax line 212/595-3738
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